
Telecommunications
(Security Measures) (Jersey) Order 2026
1 Interpretation
In this Order –
“assessed security risk”, in relation to a
public electronic communications network or a public electronic communications
service, means the overall risk of a security compromise occurring in relation
to the network or service, as determined by an assessment under Article 11(b);
“connected security compromise” has the meaning given
in Article 24K(4) of the Law;
“content”, in relation to a signal, means any
element of the signal, or any data attached to or logically associated with the
signal, that reveals anything that might reasonably be considered to be the
meaning (if any) of the communication, but –
(a) any meaning arising from
the fact of the signal or from any data relating to the transmission of the
signal is to be disregarded; and
(b) anything that is systems
data is not content;
“incoming signal”, in relation to a public
electronic communications network, means a signal received by the network;
“Law” means the Telecommunications (Jersey) Law 2002;
“network provider” means a person who provides a
public electronic communications network;
“public electronic communications network” has
the meaning given in Article 24A of the Law;
“public electronic communications service” has
the meaning given in Article 24A of the Law;
“responsible person” means a person given
responsibility, by a network provider or service provider, for taking measures
on its behalf for the purposes mentioned in Article 24K(1) of the Law;
“security compromise” has the meaning given in
Article 24K(2) of the Law;
“security critical function”, in relation to a
public electronic communications network or a public electronic communications
service, means a function of the network or service whose operation is likely
to have a material impact on the proper operation of the entire network or service
or a material part of it;
“security permission”, in relation to a public
electronic communications network or a public electronic communications
service, means a permission given to a person in relation to the network or
service that gives the person an opportunity to cause a security compromise in
relation to the network or service;
“sensitive data”, in relation to a public
electronic communications network or a public electronic communications
service, means –
(a) data that controls, or
significantly contributes to, a security critical function; or
(b) data that is the content
of a signal;
“service provider” means a person who provides a
public electronic communications service;
“systems data” means data that is connected to enabling
or facilitating any of the following –
(a) a telecommunication
system (including any apparatus forming part of the system);
(b) a telecommunication
service provided by means of a telecommunication system;
(c) a system on which communications
or other information are held on or by means of the system (a “relevant system”),
including any apparatus that forms part of the system;
(d) a service provided by
means of a relevant system;
“third-party supplier”, in relation to a network
provider or service provider, means a person who supplies, provides or makes
available goods, services or facilities for use in connection with the
provision of the public electronic communications network or public electronic
communications service.
2 Scope of this Order
(1) This
Order applies to a network provider or service provider
in every calendar year in which the Authority determines that the provider’s
relevant turnover in the preceding calendar year was at least £1,000,000.
(2) But
if a network provider or service provider has a relevant turnover of at least
£1,000,000 in a calendar year (Year A) and a relevant turnover of less than
£1,000,000 in the following calendar year (Year B), this Order applies to the
provider in Year B and in the 2 subsequent calendar years.
(3) In
this Article –
“relevant activity” means –
(a) the provision of an electronic
communications service to a third party;
(b) the provision of 1 or
more of the following to a communications provider –
(i) an electronic communications network;
(ii) an electronic
communications service;
(iii) access to an electronic
communications network;
(c) the making available, to a
communications provider, of facilities associated with sub-paragraphs (a)
and (b);
“relevant turnover” means the network provider’s
or service provider’s turnover in a calendar year from any relevant activity
carried out wholly or partly in Jersey after the deduction of goods and
services tax (GST) payable under the Goods and Services Tax
(Jersey) Law 2007.
3 Network architecture
(1) A
network provider must take appropriate and proportionate measures to ensure –
(a) except in relation to an
existing part of its public electronic communications network, that the network
is designed and constructed in a way that reduces the risks of a security compromise
occurring;
(b) in relation to an
existing part of its public electronic communications network, that the part is
redesigned and developed in a way that reduces the risks of a security
compromise occurring; and
(c) that its public
electronic communications network is maintained in a way that reduces the risks
of a security compromise occurring.
(2) An
existing part of a public electronic communications network is a part that was
brought into operation before the commencement of this Order.
(3) The
duty in paragraph (1) includes a duty to –
(a) identify and reduce the
risks of a security compromise to which the network as a whole, and each
particular function or type of function of the network, may be exposed, giving
consideration to –
(i) whether the function contains sensitive
data;
(ii) whether the function is
a security critical function;
(iii) the location of the
equipment performing the function or storing data related to the function; and
(iv) the exposure of the
function to incoming signals;
(b) make a written record, at
least once in any 12-month period, of the risks identified under sub-paragraph (a);
(c) identify and record the
extent to which the network is exposed to incoming signals;
(d) design and construct the
network in a way that ensures that security critical functions are
appropriately protected and that the equipment performing those functions is
appropriately located;
(e) take appropriate and
proportionate measures in the procurement, configuration, management and
testing of equipment to ensure the security of the equipment and functions
carried out on the equipment; and
(f) take appropriate and
proportionate measures to ensure that the network provider –
(i) is able, without reliance on persons,
equipment or stored data located outside of the British Islands, to identify
the risks of a security compromise occurring;
(ii) is able to identify any
risk that it may become necessary to operate the network without reliance on
persons, equipment or stored data located outside of the British Islands; and
(iii) if it becomes necessary
to do so, would be able to operate the network without reliance on persons,
equipment or stored data located outside of the British Islands.
(4) A
network provider must retain a record made under paragraph (3)(b) or (c)
for at least 3 years.
(5) A
network provider or service provider must take appropriate and proportionate
measures to ensure that its public electronic communications network or public
electronic communications service is designed so that a security compromise in relation
to part of the network or service does not affect other parts of the network or
service.
4 Protection of data and
network functions
(1) A
network provider must use appropriate and proportionate technical means to –
(a) protect data that is stored
by electronic means and relates to the operation of its public electronic
communications network, in a way that is appropriate to that data; and
(b) protect functions of its
public electronic communications network in a way that is appropriate to those
functions.
(2) A
service provider must use appropriate and proportionate technical means to –
(a) protect data that is stored
by electronic means and relates to the operation of its public electronic
communications network, in a way that is appropriate to that data; and
(b) protect functions of the
public electronic communications network used to provide the public electronic
communications service, to the extent that those functions are under the
control of the service provider, in a way that is appropriate to those
functions.
(3) In
paragraphs (1) and (2), “protect” means protect from anything involving a
risk of a security compromise occurring in relation to the public electronic communications
network or public electronic communications service in question.
(4) The
duties in paragraphs (1) and (2) include duties to take appropriate and
proportionate measures –
(a) to ensure that
workstations through which it is possible to make significant changes to
security critical functions are not exposed –
(i) if, in the case of a public electronic
communications network, the workstation is directly connected to the network,
to signals that are incoming signals in relation to the network;
(ii) if, in the case of a public electronic communications service, the
workstation is directly connected to the public electronic communications
network through which the service is provided, to signals that are incoming
signals in relation to that network; or
(iii) if, in either case, the
workstation is operated remotely, to signals other than those that the
workstation must be capable of receiving in order to enable changes to security
critical functions authorised by the network provider or service provider to be
made;
(b) to monitor and reduce the
risks of a security compromise occurring as a result of incoming signals
received in the network or in a network that is used to provide the service;
and
(c) to monitor and reduce the
risks of a security compromise occurring as a result of the characteristics of
any equipment supplied to customers that is used or intended to be used as part
of the network or service.
(5) A
network provider must use within its public electronic communications network
signals that, by encryption, reduce the risks of a security compromise
occurring.
(6) A
service provider must –
(a) monitor and reduce the
risks of a security compromise relating to customers’ SIM cards occurring in
relation to the public electronic communications network used to provide the
public electronic communications service; and
(b) replace SIM cards if it
is appropriate to do so in order to reduce the risks.
(7) In
paragraph (6), “SIM card” means a subscriber identity module or other
hardware storage device intended to store an International Mobile Subscriber
Identity (IMSI) and associated cryptographic material, and the reference to
replacing a SIM card includes a reference to applying to a SIM card any process
that permanently replaces an IMSI and associated cryptographic material with
another.
5 Protection of certain
tools enabling monitoring or analysis
(1) This
Article applies in relation to a public electronic communications network or
public electronic communications service if the network or service includes
tools that enable –
(a) the monitoring or
analysis in real time of the use or operation of the network or service; or
(b) the monitoring or analysis
of the content of signals.
(2) If
the tools are stored on equipment located outside of the British Islands, the
network provider or service provider must take measures to identify and reduce
the risks of a security compromise occurring as a result of the tools being
stored on equipment located outside of the British Islands.
(3) The
network provider or service provider must ensure that the tools –
(a) are not capable of being
accessed from a country listed in the Schedule; and
(b) are not stored on equipment
located in any of those countries.
6 Monitoring and analysis
(1) A
network provider must take appropriate and proportionate measures to monitor
and analyse access to security critical functions of its public electronic
communications network for the purpose of identifying anomalous activity that
may involve a risk of a security compromise occurring.
(2) A
network provider or service provider must take appropriate and proportionate measures
to –
(a) monitor and analyse the
operation of security critical functions of its public electronic
communications network or public electronic communications service for the
purpose of identifying the occurrence of a security compromise, using automated
means of monitoring and analysis where possible; and
(b) investigate any anomalous
activity in relation to the network or service.
(3) The
duty in paragraph (2) includes a duty to –
(a) maintain a record of all
access to security critical functions of the network or service, including the
persons obtaining access;
(b) identify and record all
cases where a person’s access to security critical functions of the network or
service exceeds the person’s security permission;
(c) have in place means and
procedures for producing immediate alerts of all manual amendments to security
critical functions;
(d) analyse promptly all
activity relating to security critical functions of the network or service for
the purpose of identifying anomalous activity;
(e) ensure that all data
required for the purposes of a duty under paragraph (1) or sub-paragraphs (a)
to (c) is held securely for at least 13 months; and
(f) take measures to prevent
activities that would restrict the monitoring and analysis required by this Article.
(4) A
network provider or service provider must record the type, location, software
and hardware information and identifying information of equipment supplied by
the network provider or service provider that is used or intended to be used as
part of its public electronic communications network or public electronic
communications service.
7 Supply chain
(1) A
network provider or service provider must take appropriate and proportionate measures
to identify and reduce the risks of a security compromise occurring in relation
to its public electronic communications network or public electronic
communications service as a result of an act by a third-party supplier.
(2) The
risks referred to in paragraph (1) include –
(a) those arising during the
formation, existence or termination of contracts with third-party suppliers;
and
(b) those arising from third-party
suppliers with whom the network provider or service provider has a contractual
relationship contracting with other persons for the supply, provision or making
available of any goods, services or facilities for use in connection with the
provision of its public electronic communications network or public electronic
communications service.
(3) A
network provider or service provider (the “primary provider”) must take appropriate
and proportionate measures to –
(a) ensure, by means of
contractual arrangements, that each third-party supplier –
(i) takes appropriate measures to –
(A) identify the risks of a
security compromise occurring in relation to the primary provider’s network or
service as a result of the primary provider’s use of goods, services or
facilities supplied, provided or made available by the third-party supplier;
(B) disclose those risks to
the primary provider; and
(C) reduce those risks;
(ii) if the third-party
supplier is a network provider and is given access to the primary provider’s
network or service or to sensitive data, takes appropriate measures for the
purposes mentioned in Article 24K(1) of the Law, in relation to goods,
services or facilities supplied, provided or made available by the third-party
supplier to the primary provider, that are equivalent to the measures that the
primary provider is required to take in relation to the primary provider’s
network or service;
(iii) takes appropriate
measures to enable the primary provider to monitor all activity undertaken or
arranged by the third-party supplier in relation to the primary provider’s
network or service; and
(iv) takes appropriate
measures to co-operate with the primary provider in the resolution of an incident
that causes or contributes to the occurrence of a security compromise in
relation to the primary provider’s network or service or of an increased risk
of a compromise occurring;
(b) ensure that all network
connections and data sharing with third-party suppliers, or arranged by third-party
suppliers, are managed securely; and
(c) have appropriate written
plans to manage the termination of, and transition from, contracts with third-party
suppliers while maintaining the security of the network or service.
(4) A
network provider must –
(a) ensure that there is in
place at all times a written plan to maintain the normal operation of its
public electronic communications network in the event that the supply,
provision or making available of goods, services or facilities by a third-party
supplier is interrupted; and
(b) review that plan on a
regular basis and amend it if required by the review.
8 Prevention of
unauthorised access or interference
(1) A
network provider or service provider must take appropriate and proportionate measures
to reduce the risks of the occurrence of a security compromise that consists of
unauthorised access to its public electronic communications network or public
electronic communications service.
(2) The
duty in paragraph (1) includes a duty –
(a) to ensure that
responsible persons have an appropriate understanding of the operation of the
network or service;
(b) to require multi-factor
authentication for access to an account capable of making changes to security
critical functions;
(c) to ensure that
significant or manual changes to security critical functions must, before the
change is made, be proposed by 1 person authorised by the network provider
or service provider in question and approved by another person from among the
responsible persons;
(d) to avoid the use of
default credentials wherever possible, in particular by avoiding, as far as
possible, the use of devices and services with default credentials that cannot
be changed;
(e) if, despite sub-paragraph (d),
default credentials have been used, to assume, for the purpose of identifying
the risks of a security compromise occurring, that those default credentials
are publicly available;
(f) to ensure that
information that could be used to obtain unauthorised access to the network or
service (whether or not stored by electronic means) is stored securely; and
(g) to carry out changes to
security critical functions through automated functions where possible.
(3) A
network provider must have in place, and use where appropriate, means and
procedures for isolating security critical functions from signals that the
provider does not reasonably believe are safe.
(4) A
network provider or service provider must limit, so far as is consistent with
the maintenance and operation of its public electronic communications network
or the provision of its public electronic communications service, the number of
persons given security permissions and the extent of any security permissions
given.
(5) A
network provider or service provider must also –
(a) ensure that passwords and
credentials are –
(i) managed, stored and assigned securely; and
(ii) revoked when no longer
needed;
(b) take appropriate and
proportionate measures to ensure that each user or system authorised to access
security critical functions uses a credential that identifies them individually
when accessing those functions;
(c) take appropriate and
proportionate measures, including the avoidance of common credential creation
processes, to ensure that credentials are unique and not capable of being
anticipated by others;
(d) keep records of all
persons who –
(i) in the case of a network provider, have
access to its public electronic communications network other than merely as
end-users of a public electronic communications service provided by means of
the network; and
(ii) in the case of a service
provider, have access to its public electronic communications service other
than merely as end-users of the service; and
(e) limit the extent of the
access to security critical functions given to a person who uses the network or
service to that which is strictly necessary to enable the person to undertake
the activities that the provider authorises the person to carry on.
(6) A
network provider or service provider must ensure that –
(a) no security permission is
given to a person while the person is in a country listed in the Schedule; and
(b) a security permission
cannot be exercised while the person to whom it is given is in in a country
listed in the Schedule.
9 Preparing for
remediation and recovery
(1) A
network provider or service provider must take appropriate and proportionate measures
to prepare for the occurrence of a security compromise, with a view to limiting
the adverse effects of any security compromise and enabling the provider to
recover from a security compromise.
(2) The
duty in paragraph (1) includes a duty –
(a) to create or acquire, for
the purposes mentioned in that paragraph, and to retain –
(i) within the British Islands, an online copy
of information necessary to maintain the normal operation of its public
electronic communications network or public electronic communications service;
and
(ii) in Jersey, an offline
copy of that information so far as is proportionate;
(b) to replace, with the most
recent version, copies held for the purpose of sub-paragraph (a) with
reasonable frequency, appropriate to the assessed security risk of its network
or service; and
(c) to have the means and
procedures in place –
(i) for promptly identifying the occurrence of
a security compromise and assessing its severity, impact and likely cause;
(ii) for promptly identifying
any mitigating actions required as a result of the occurrence of a security
compromise;
(iii) if the occurrence of a
security compromise gives rise to the risk of a connected security compromise,
for preventing the transmission of signals that give rise to that risk;
(iv) for dealing with the
occurrence of a security compromise within a reasonable period appropriate to
the assessed security risk of the network provider or service provider, and
without creating any risk of a further security compromise occurring;
(v) for ensuring that, if the network provider
or service provider is unable to take steps to prevent any adverse effects (on
the network or service or otherwise) arising from the occurrence of a security
compromise within the period of 14 days beginning with the day on which it
occurs, the network provider or service provider is able to prepare a written
plan as to how and when they will take those steps;
(vi) for dealing with any
unauthorised access to, or control over, security critical functions by taking
action as soon as reasonably possible, and without creating a risk of a further
security compromise occurring, to ensure that only authorised users have access
to the network or service; and
(vii) for replacing information
damaged by a security compromise with the information contained in the copy
referred to in sub-paragraph (a).
(3) For
the purposes of paragraph (2)(a) –
(a) an “online copy” is a
copy that is held on the public electronic communications network or public
electronic communications service in question; and
(b) an “offline copy” is a
copy that is stored in a way that ensures it is not exposed to signals conveyed
by means of the network or service in question.
10 Governance
(1) A
network provider or service provider must ensure appropriate and proportionate
management of responsible persons.
(2) The
duty in paragraph (1) includes a duty to –
(a) establish, and regularly
review, the provider’s policy as to measures to be taken for the purposes
mentioned in Article 24K(1) of the Law;
(b) ensure that the policy
includes procedures for the management of security incidents, at varying levels
of severity;
(c) have a standardised way
of categorising and managing security incidents;
(d) ensure that the policy
provides channels through which risks identified by persons involved at any
level in the provision of the network or service are reported to persons at an
appropriate governance level;
(e) ensure that the policy
provides for a post-incident review procedure in relation to security incidents
and that the procedure involves consideration of –
(i) the outcome of the review at an
appropriate governance level; and
(ii) the use of that outcome
to inform future policy; and
(f) give a person or
committee at board level (or equivalent) responsibility for –
(i) supervising the implementation of the
policy; and
(ii) ensuring the effective
management of responsible persons.
(3) In
paragraph (2), “security incident” means an incident involving –
(a) the occurrence of a
security compromise; or
(b) an increased risk of a
security compromise occurring.
(4) A
network provider or service provider must take appropriate and proportionate measures
to identify and reduce the risks of a security compromise occurring as a result
of unauthorised conduct by persons involved in the provision of the public
electronic communications network or public electronic communications service.
11 Reviews
A network provider or
service provider must –
(a) undertake regular reviews
of the provider’s security measures in relation to its public electronic
communications network or public electronic communications service, taking into
account relevant developments relating to the risks of a security compromise
occurring; and
(b) undertake at least once
in any 12-month period a review of the risks of a security compromise occurring
in relation to the network or service and produce a written assessment of the
extent of the overall risk of a security compromise occurring within the next
12 months, taking into account –
(i) in the case of a network provider, risks
identified under Article 3(3)(a);
(ii) risks identified under
Article 5(2);
(iii) risks identified under
Article 6(1);
(iv) risks identified under
Article 7(1);
(v) risks identified under Article 10(4);
(vi) the results of reviews
carried out under sub-paragraph (a);
(vii) the results of tests
carried out under Article 14; and
(viii) any other relevant
information.
12 Patches and updates
A network provider or
service provider must –
(a) if the person providing
software or equipment used for the purposes of the public electronic
communications network or public electronic communications service makes
available a patch or mitigation relating to the risk of a security compromise
occurring (including software updates and equipment replacement), take appropriate
and proportionate measures to deploy the patch or mitigation within an appropriate
period, giving consideration to the severity of the risk of security compromise
that the patch or mitigation addresses;
(b) identify any need for a
security update or equipment upgrade and implement the necessary update or
upgrade within an appropriate period, giving consideration to the assessed
security risk of the network provider or service provider; and
(c) arrange for a decision to
be taken, at an appropriate governance level and recorded in writing, as to
what period the network provider or service provider considers
appropriate –
(i) for the purposes of sub-paragraph (a),
if the network provider or service provider considers in relation to a
particular patch or mitigation that an appropriate period is more than 14 days
beginning with the day on which the patch or mitigation becomes available; or
(ii) for the purposes of
sub-paragraph (b), if there is a significant risk of a security compromise
occurring.
13 Competency
(1) A
network provider or service provider must take appropriate and proportionate measures
to ensure that responsible persons –
(a) are competent to
discharge their responsibility; and
(b) are given sufficient resources
to enable them to do so.
(2) The
duty in paragraph (1) includes a duty to take appropriate and proportionate
measures –
(a) to ensure that the
responsible persons have appropriate knowledge and skills to perform their
responsibilities effectively;
(b) to ensure that the
responsible persons are competent to enable the network provider or service
provider to perform the provider’s duties under Article 6, and are given sufficient
resources for that purpose;
(c) to ensure that the
responsible persons –
(i) are competent to show appropriate
understanding and appraisal of the activities of third-party suppliers and of
any recommendations made by third-party suppliers for the purposes of
identifying and reducing the risks of a security compromise occurring; and
(ii) are given sufficient resources
for that purpose; and
(d) if new equipment is
supplied, provided or made available by a third-party supplier –
(i) to ensure that the equipment is set up
according to a secure configuration approved by appropriately trained security
personnel, following procedures that enable it to be demonstrated that the
configuration has been carried out in that way; and
(ii) to record any failure to
meet recommendations of the third-party supplier as to the measures that are
essential to reduce the risks of a security compromise occurring as a result of
the way in which the equipment is set up.
14 Testing
(1) A
network provider or service provider must, at appropriate intervals, carry out,
or arrange for a suitable person to carry out, tests in relation to the network
or service that are appropriate and proportionate for the purpose of identifying
the risks of a security compromise occurring in relation to its public
electronic communications network or public electronic communications service.
(2) The
tests must involve simulating, so far as is possible, techniques that might be
expected to be used by a person seeking to cause a security compromise.
(3) The
network provider or service provider must ensure, so far as is reasonably
practicable –
(a) that the way in which the
tests are to be carried out is not made known to –
(i) the persons involved in identifying and
responding to the risks of a security compromise occurring in relation to the
network or service; or
(ii) the persons supplying
any equipment to be tested; and
(b) that measures are taken
to prevent the persons mentioned in sub-paragraph (a) being able to
anticipate the tests to be carried out.
(4) The
references to tests in relation to the network or service include references to
tests in relation to –
(a) the competence and skills
of persons involved in the provision of the network or service; and
(b) the possibility of
unauthorised access to places where the network provider or service provider
keeps equipment used for the purposes of the network or service.
15 Assistance
(1) A
network provider or service provider (the “relevant provider”) must, so far as
is appropriate and proportionate, provide information about a security
compromise to another network provider or service provider if –
(a) the security compromise
occurs in relation to the relevant provider’s public electronic communications
network or public electronic communications service; and
(b) it appears to the
relevant provider that the security compromise may cause a connected security
compromise in relation to the other network or service.
(2) Information
provided under paragraph (1) that relates to a particular business must
not, without the consent of the person carrying on the business –
(a) be used or disclosed by
the recipient, except for the purposes of –
(i) identifying or reducing the risks of a
security compromise occurring in relation to the recipient’s network or
service; or
(ii) preventing or mitigating
the adverse effects of a security compromise that has occurred in relation to
the recipient’s network or service; or
(b) be retained by the
recipient any longer than is necessary for those purposes.
(3) A
network provider (“network provider A”) must, when requested by a service
provider or another network provider (“network provider B”), give network provider B
assistance that is appropriate and proportionate in the taking by network provider B
of a measure required by this Order in relation to anything that –
(a) has occurred in relation
to network provider A’s public electronic communications network;
(b) is a security compromise
in relation to that network; and
(c) could cause a connected
security compromise in relation to network provider B’s public electronic communications
network or public electronic communications service.
(4) A
service provider (“service provider A”) must, when requested by a network
provider or another service provider (“service provider B”), give service provider B
assistance that is appropriate and proportionate in the taking by service provider B
of any measure required by this Order in relation to anything that –
(a) has occurred in relation
to service provider A’s public electronic communications service;
(b) is a security compromise
in relation to that service; and
(c) could cause a connected
security compromise in relation to service provider B’s public electronic communications
network or public electronic communications service.
(5) A
network provider or service provider must, if necessary to reduce the risks of a
security compromise occurring in relation to the provider’s public electronic
communications network or public electronic communications service, request
another person to give any assistance that paragraph (3) or (4) requires
the other person to give.
16 Citation and commencement
This Order may be cited as the Telecommunications (Security
Measures) (Jersey) Order 2026 and comes into force on 1 June 2026.